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I was new to the refinance arena, I had no idea how the process worked when I contact Shahram Sondi. He was very informative and relaxed with the information. I did not feel pressured at all during the process. He took the time, and usually after office hours, to walk me through the process and explain every aspect of the refinance. I would recommend Shahram to anyone looking for a competent and pleasant refinance or mortgage broker.